Volley Clips AI

Privacy Policy

Last updated: September 25, 2026

Volley Clips AI helps beach and grass volleyball players, coaches, and teams turn recorded volleyball video into rally-only film, clips, highlights, and reels. This Privacy Policy explains what information we collect, how we use it, and the choices you have when using Volley Clips AI.

Information we collect

Account and contact information. We collect information you provide when creating and using an account, such as your email address, email-verification status, policy acceptance, and messages you send to Support.

Videos and content. We process the volleyball videos you upload or import and the content created from them, including rally-only videos, clips, highlights, reels, thumbnails, scores, framing choices, and related processing information.

Usage and security information. Like most online services, we receive information such as IP address, browser or device information, cookies, request and error logs, and signals used to secure accounts and prevent abuse.

Billing information. Payments are processed by Stripe. We do not store your full card number. We receive and retain the account, subscription, payment-status, and transaction information needed to provide access and support billing.

How we use information

We use information to:

We do not sell your personal information.

Service providers

We use trusted third-party service providers to help us host and secure the service, store and process video, send email, process payments, and operate optional integrations. These providers receive information only as needed to provide their services to Volley Clips AI.

Your videos and library are private to your account by default. You should only share videos or links with people you intend to give access to.

Google Drive and YouTube

Google Drive import and YouTube export are optional features. If you choose to connect a Google service, we use the access you authorize only to provide the feature you requested, such as importing a selected video or exporting a selected video to your YouTube channel.

Selected Google Drive video data may be provided to AWS, Cloudflare, and Modal solely as necessary for hosting and security, private media storage and delivery, and user-requested video processing. When you request a YouTube export, we share the selected video and the title, description, and visibility you choose with Google/YouTube solely to complete the export. We do not otherwise transfer or disclose Google user data to third parties, and we do not sell it or share it for advertising, data brokerage, lending, or generalized AI or machine-learning training.

Volley Clips AI uses YouTube API Services to provide the optional YouTube export feature.

We do not use a Google connection to browse unrelated files or content. You can disconnect a connected service when the product provides that option, and account deletion removes the associated connection credentials from Volley Clips AI.

In addition to disconnecting through Volley Clips AI or deleting your account, you can revoke our access to your Google data through Google's security settings permissions page.

Use of Google services is also subject to Google's Privacy Policy and other applicable Google terms.

Retention and deletion

We keep account and library information for as long as needed to provide the service and operate your account.

For new uploads where we show the temporary-original notice, we keep one private full-length original for 14 days after the video first becomes ready. This helps us investigate incorrect rally cuts if you report a problem. Retained originals and support review do not count against your 30 GB library allowance. Older uploads and uploads without this notice keep their prior cleanup behavior; a deleted original cannot be recovered through a report.

If you report a problem and give permission to review that specific video, we may keep its available original until the later of its ordinary expiry and 30 days after your first report. We show the actual date. A report made on day 13 may therefore keep the original until day 43 after the video became ready. Repeated reports do not restart this clock. Closing the report or withdrawing review permission releases the extra hold. Deleting the video or account overrides it. Your saved library content generally remains until you delete it or delete your account.

For uploads covered by the temporary-original notice, incomplete uploads expire after one day; queued, failed, and manual-net recovery sources expire 14 days after upload admission. Active processing must stop safely before physical cleanup can finish. Expiry immediately blocks new review access; already issued private links last no more than five minutes. Physical deletion is retried if a provider is unavailable. We aim to remove expired originals within 24 hours and investigate overdue cleanup.

Support descriptions, review notes, and processing evidence are removed within 90 days of the first report, or sooner when you delete the associated video or account. Backups may temporarily retain deleted database information under our backup rotation. Restored data must pass expiry and deletion checks before access resumes. We do not put full originals in database backups.

You can delete individual videos and can request account deletion from your account settings. When you delete your account, we remove your account and customer content from our active systems as part of the deletion process. Some limited information may remain for a period of time in backups or where reasonably necessary for billing, security, fraud and abuse prevention, legal obligations, or audit purposes.

Reviewing a reported video

Only authorized support reviewers may access the specific video and results you permit them to review. Permission is separate from any permission for shared model improvement. You can withdraw review permission from the report page. We will investigate, but cannot guarantee a repair or response deadline. Support does not require permission to train models.

Only submit footage you have the right to upload and authorize for review, including any permissions needed from participants or a parent or guardian for minors. Contact Support if you have concerns about someone else's footage or want help withdrawing permission.

Model training

We do not use customer videos or other customer content to train or improve our models unless you explicitly agree to it.

Our custom video-analysis models are privately developed, trained, and owned by Volley Clips AI using our own training data. If we ever want to use customer content for model training or improvement, we will ask for clear permission first.

The rally-support release does not collect training permission or export videos to shared training or evaluation datasets. Google Drive content and its derivatives, and content with unknown origin, are ineligible for that reuse. Any future eligible sample program needs separate, optional permission, a stated finite retention period, and a way to withdraw. Removing a sample cannot be promised to undo its influence on a model already trained.

Security

We use reasonable technical and organizational safeguards intended to protect accounts and customer content. No online service can guarantee absolute security. If you believe your account or videos have been accessed improperly, please contact us.

Your choices and questions

You can manage or delete content through the product and can request account deletion from your account settings. For privacy questions, support requests, or security concerns, contact [email protected].

Changes to this policy

We may update this Privacy Policy as Volley Clips AI changes. We will post the current version here, update the date above, and communicate material changes when appropriate.

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